Chase is confused

In November I wrote about how Chase Auto Finance lost the title to my car and was unable to send it to the Oregon DMV so I could register the car after moving here from California. As a result of their incompetence, I’m technically breaking the law by residing in Oregon and owning a car that’s still registered in another state.

Today I got two letters from Chase. The first one, dated December 18th, says their records indicate they sent the title to someone (either me or the DMV, they’re not sure who) and goes on to stress, with some urgency, that it is apparently my responsibility to tell them where they sent said title.

The second letter, dated December 19th, says that the title was sent to the DMV and makes no reference to the first letter.