How to lose a customer in one easy step

I’ve gotten three calls this week on my cell phone from Bank of America. All three calls were sales pitches for cardholder’s insurance, no doubt because I have a Bank of America credit card. On all three occasions, I politely but firmly interrupted the salesperson and explained that this was a cell phone, and requested that they not call me again at this number. Each time, the salesperson apologized and assured me that it wouldn’t happen again. And that’s just this week. In months past, I’d estimate Bank of America has called my cell phone at least ten times, and every single one of those calls was a telemarketing call.

Unfortunately, what they’re doing is perfectly legal. Since I technically have an existing business relationship with Bank of America, they aren’t bound by any of the usual laws that restrict telemarketers from calling cell phones or require them to comply with requests for removal. Even if my cell number appears on the National Do Not Call Registry, they aren’t required by law to stop calling me. Thus, Bank of America continues to pester me in the mistaken hope that I will one day give in and purchase their cardholder security plan while also spending money for the airtime they used to pitch their wares at me.

Guess who will soon be closing his Bank of America accounts?