Three strikes, you're out. I was willing to believe that the previous problems were unfortunate anomalies, but this time there's no excuse. You have failed me for the last time, UPS.
Jetpants' new server was scheduled to be delivered to the hosting provider today. I'd been tracking the package closely, so I knew that it was right on time. It went out for delivery this morning. I checked in this afternoon to see if it had made it, only to discover that the package wasn't delivered because "the receiver has moved".
I quickly contacted "the receiver" to verify that they hadn't moved in the night, and sure enough, they hadn't. They verified that the shipping address was indeed correct. I called UPS; they also verified that they had the correct shipping address, and sent a message to the local delivery facility asking them to contact me to explain what went wrong.
The local office called me an hour later and explained that the driver claimed nobody had answered at the recipient's address, so he tried to deliver the server to the office next door. Yes, that's right, he tried to deliver my server, with a declared value of $1,500, to the office next door. Why he thought that was acceptable I don't know, but in any case, the folks next door refused to sign for it and told the driver that they never saw their neighbors anymore, so they thought they had moved. The driver, who apparently trusts these people implicitly, said "ho hum" and declared the package undeliverable.
The best I was able to get from them was "we'll try again tomorrow". They weren't willing to make another trip today, and they gave me no guarantees that they wouldn't pull the same dipshit antics again tomorrow. Just, "we'll try again". Thanks UPS. I'm a FedEx customer now.
Update: UPS actually managed to deliver the server on their second attempt, and Simpli is being totally awesome and getting it set up tout suite. Hooray!