NPR's Marketplace mentioning yesterday that UPS stock dropped a lot this quarter or something. If the recent experiences both of us have had are any indication, it's no wonder...

You have to wonder what's happening. Has FedEx released gnomes into the UPS hierarchy? How do they mess up so consistently, when they were okay before? *shruggety*

I'll see your $1500 and raise you $2100. I recently sent a product to a customer with a declared value of $3600 via UPS. The item was in a huge, white box about 3 feet long. The customer checked their website on the day it was supposed to arrive and saw it was claimed to be delivered. Obviously, she would have noticed something that big so she got in her car to drive to the UPS office and investigate. She drove about a block down the street (yeah, NOT next door) and saw a huge white box on a porch. She pulled over and walked up to the house and, yep, it was her delivery -- a whole block away at the house of a stranger.

When he delivered the package, the driver asked us if we had moved recently. "Um, no," I replied. We've been in this office for over a year now...

"Well, your neighbors think you've moved," he said, pointing toward the office next door (which, btw, is just down the hall, as we are on the second floor of an office building and this floor has been subdivided into two office suites -- theirs and ours.)

I am guessing they think we've moved because we keep the lights off in the office. We get enough light from the windows and the fluorescent lights generate a lot of heat, so it's silly to keep them on. The funny thing is, they are never here either. I hardly ever see them. I don't know why they think WE moved.

The last time I shipped stuff through UPS, the boxes were smooshed and looked like they'd been used for dodgeball practice. I can't believe that UPS can be so clumsy when it comes to their CORE business of delivering boxes from point A to point B. You would think it wouldn't be too much to ask them to ship things without damaging them.

Dude, what do you expect? They couldn't deliver because no one answered the door? Whose fault is that? Not UPS, it seems. If he would've left the server in dripping rain on the doorstep you would have had reasons to complain, but what is it exactly that they did wrong?

If I were to deliver a server and no one would answer the door, I'd consider it service to ask around to see if it could be delivered anyhow. How is that BAD?

And then you call them, they provide you with a clear and reasonable explanation and redeliver on the first next attempt. Now, what's the problem?

I have never had a smooth package delivery experience with UPS. Never. Hands that don't talk to each other, silly policies (refusing to deliver to a residential address after 5pm after the first and second delivery attempts), etc.

Roel: If they cannot deliver, they should put a tag up and take it back to the holding facility so they can try again later. This is the responsible thing to do even if signature is not required, which, for a server, should have been.

Roel, there are three issues here:

1. The driver claimed the recipient was not there when they actually were there.
2. The driver attempted to deliver my package, which was insured for $1500, to the office next door.
3. The driver marked the package undeliverable just because the people next door told him they thought Simpli had moved.

That's three fundamental mistakes UPS made.

They should have been able to make the delivery in the first place, because the recipient was there waiting for it.

Even if the recipient hadn't been there, they should not have tried to deliver it to someone else. When I shipped the package, I declared its value to be $1500 and paid extra for insurance. You don't just hand $1500 to a stranger and ask them to please give it to the office next door.

Third, the driver should not have blindly trusted the nieghbor's statement that Simpli had moved. He should have attempted to deliver the package three times, according to UPS's stated delivery policy, before marking the package undeliverable. Instead, he assumed the neighbor was right and didn't bother trying again.

When I called them, they did provide me with a clear explanation, but it wasn't at all reasonable. They also did not provide me with a reasonable solution. I needed this server installed by this weekend, and I paid UPS to get it there in time. When they failed to deliver the server for a completely unacceptable reason, they should have taken responsibility and made a second delivery attempt that day (especially since I contacted them in the early afternoon, well before the end of the business day). Instead, they said the earliest they would reattempt delivery was the next day.

Roel: May your Fleshlight be delivered to your neighbour.

UPS tried to leave my new computer - several boxes - at a house with the same number as mine, but with a completely different street name (one street over from ours, turned out). They left a redelivery signature form, and the guy signed for it because the form didn't have a name on it. I can't imagine how difficult it would have been to get it back if they had actually delivered it. Fucktards.

Hi,

Just searching the net to see other peoples experience with UPS. They just delivered $20,000 worth or original art to my neighbour because I wasn't home. Why do they think it is acceptable to give it to my neighbour??!!

I ordered clothes from Cabela’s 1.5 weeks ago and UPS supposedly said my neighbor’s said I moved, too. Since when is it OK to discuss residential people’s packages with strangers? Why can’t they just drop off the package?! Isn’t that their job? As a single female, I personally don’t like that they are asking random people on the street where I am and why I am not home. It is like they are setting me up for being robbed or even something worse than that. It should be against their policies to do anything OTHER than deliver what they are supposed to. Now I have to go out and repurchase all the items for my trip. Looks like it saves time going to the mall than to sit and order on the internet if the company you are ordering from uses UPS. A few years ago they delivered my plane tickets to another country to strangers almost 4 houses down. Great! Just give them the dates I will be away from home.

Just get over it man. Fedex is just as bad as UPS. its just a fact of life

I had a package $200 that needed to be signed for. I waited all day and no package only to find the wesite said delivered. AH YEAH delivered and signed for at a QVC warehouse 45 mintes from my house in another town!! Now UPS says sorry we don’t talk to the purchaser only the shipper!!!! Now waiting onm some stupid investigation and the product has been paid for!

I am a frequent Ebay shopper and seller and based on my expeirences FEDEX and USPS are alot better than UPS.Fedex and USPS always deliver my packages first thing in the morning but UPS drivers take forever every time in giving me my package. It is crazy that I would get my package from them at 7:00PM where FedEX would deliver it at 9:00AM.

In this business, both the private companies are failures. There have been several posts already regarding UPS, so I won’t add another…FedEx on the other hand are worse in certain instances. These contract drivers they have delivering are useless. For US ground, Apple seems to use mostly FedEx. For a $30 piece of software (which UPS would just leave at my door)…FedEx REQUIRES a signature (not Apple’s requirement, FedEx’s). Since they come before I get home from work, my only choice is to pick it up at their facility. I’m not even given an option to just sign their door tag to release the package to be left at my door! Talk about frustrating.

As bad as the USPS is in many cases also, I have to admit that every Priority Mail package I’ve gotten—whether it’s from an online retailer or eBay, etc have NEVER given me problems…AND was cheaper in most instances.

I had applied for a VISA and moved to a different address while it was in process.

I got the tracking number when my passport was shipped back. UPS tried to deliver at the old address and the doorman told that I have moved.

Though the package had my cell number, UPS selected another address in some other state because a resident (who stayed there 2 years back) there had the same last name??

I called up UPS to provided them my new address. When I tracked the package next morning, I saw that it is still scheduled to deliver at the wrong address. This after there own tracking system shows that an exception was raised the previous day to change delivery to the address I provided. I called them up and the person at call center said that it will be delivered to the correct address. Imagine my horror when I saw that they still went ahead and delivered the package to the wrong address (signed by some one who does not have any similarity to my name). This after I had called them and mentioned that the package has my passport.

All UPS did was to start a claim which they say will be resolved in 8 days and if they are not able to find the package then they will pay the insurance money to sender.

Do this guys even think….UPS definitely needs an overhaul of their processes and people. The call center guys (in India I guess) are just filling up screen without even bothering what is happening

I called up again and asked to give me the contact number of the delivery center….well that is a private…delivery center folks are not allowed to take or make any calls…

Obviously…While UPS was moving at a snail pace. I was able to track the package myself…had to drive over 250 miles though

UPS – Unprofessional Poor Service

My mother had a package delivered via UPS. Most drivers toss it over into her back patio or put it in a little closet near her front door (she lives in a condo). This driver left it on her front step and someone stole it. She filed a claim not being bitter but because that’s what she was instructed to do by the UPS lady who answered the phone.

Since that time when this UPS driver delivers instead of tossing on the patio or putting in the closet he requires signature or he wont leave it. My mom works from 7am-8pm and is NEVER home when they come to deliver. Never has been, never will be. So she gets notices saying signature required will try again. They try again she’s not there. She called to complain and ask them to please just toss over the patio. Their solution was to tell her to have the packages rerouted to her work. She did for a few months but recently they have instituted a $4 fee per reroute which is obscene. This not delivering without signature includes packages on perishables for which she’s paid high shipping fees for quick delivery. How is this legal? They are basically over charging her for something she’s already paid for and sometimes refusing to do their jobs by not delivering the package they’ve been paid to deliver. Calling UPS is no help as the woman always tells her that it’s up to the driver whether he requires signature or not.

What can we do to stop this nonsense?

at the love field airport in ft.worth. he did the loading and unloading from truck to plane and plane to truck. he said they literally toss stuff whether it says fragile or not. If you move any slower than the line is moving than i guess they talk to you about it and then they’ll reprimand you and then fire you if you are consistently not tossing packages from the belts. cause tossing is faster than carrying which is obvious but who wants their stuff handled that way? when my husband asked one of the shift manager/leader guys that oversees the work they do on the line he said that people should blame themselves because they’re the ones that want they’re stuff so fast. which i think is a bit of bullshit. if you just hire more people to service a line and actually move packages by lifting and placing instead of tossing id gladly pay a higher price. but then im wondering, of the hundreds of millions of packages that go out a day. all of varying sizes and weights and prices fedex must be making some bank, right? so where does the money go if it’s not to improve the quality of their service? And from what i’ve seen, with the insurance thing they do, money comes in from more than just shipping. so why the shitty service? i don’t really know, my husband never quite figured it out either. he just knew that he was getting paid 7 an hour for just a few hours of work (hours based on number of shipments to be moved and completed, not an actual scheduled work day) that could actually break your back and make you feel bad for probably breaking someones stuff.

This is the second time UPS has messed me up badly. I was waiting for an important package and when I wasn’t home the driver just sent it back and I didn’t even know it had come. I thought they were supposed to leave a tag on your door so you could pick it up. Or leave the package. This was time-sensitive stuff for business and I got in a Lot of trouble UPS stinks.