NPR's Marketplace mentioning yesterday that UPS stock dropped a lot this quarter or something. If the recent experiences both of us have had are any indication, it's no wonder...

You have to wonder what's happening. Has FedEx released gnomes into the UPS hierarchy? How do they mess up so consistently, when they were okay before? *shruggety*

I'll see your $1500 and raise you $2100. I recently sent a product to a customer with a declared value of $3600 via UPS. The item was in a huge, white box about 3 feet long. The customer checked their website on the day it was supposed to arrive and saw it was claimed to be delivered. Obviously, she would have noticed something that big so she got in her car to drive to the UPS office and investigate. She drove about a block down the street (yeah, NOT next door) and saw a huge white box on a porch. She pulled over and walked up to the house and, yep, it was her delivery -- a whole block away at the house of a stranger.

When he delivered the package, the driver asked us if we had moved recently. "Um, no," I replied. We've been in this office for over a year now...

"Well, your neighbors think you've moved," he said, pointing toward the office next door (which, btw, is just down the hall, as we are on the second floor of an office building and this floor has been subdivided into two office suites -- theirs and ours.)

I am guessing they think we've moved because we keep the lights off in the office. We get enough light from the windows and the fluorescent lights generate a lot of heat, so it's silly to keep them on. The funny thing is, they are never here either. I hardly ever see them. I don't know why they think WE moved.

The last time I shipped stuff through UPS, the boxes were smooshed and looked like they'd been used for dodgeball practice. I can't believe that UPS can be so clumsy when it comes to their CORE business of delivering boxes from point A to point B. You would think it wouldn't be too much to ask them to ship things without damaging them.

Dude, what do you expect? They couldn't deliver because no one answered the door? Whose fault is that? Not UPS, it seems. If he would've left the server in dripping rain on the doorstep you would have had reasons to complain, but what is it exactly that they did wrong?

If I were to deliver a server and no one would answer the door, I'd consider it service to ask around to see if it could be delivered anyhow. How is that BAD?

And then you call them, they provide you with a clear and reasonable explanation and redeliver on the first next attempt. Now, what's the problem?

I have never had a smooth package delivery experience with UPS. Never. Hands that don't talk to each other, silly policies (refusing to deliver to a residential address after 5pm after the first and second delivery attempts), etc.

Roel: If they cannot deliver, they should put a tag up and take it back to the holding facility so they can try again later. This is the responsible thing to do even if signature is not required, which, for a server, should have been.

Roel, there are three issues here:

1. The driver claimed the recipient was not there when they actually were there.
2. The driver attempted to deliver my package, which was insured for $1500, to the office next door.
3. The driver marked the package undeliverable just because the people next door told him they thought Simpli had moved.

That's three fundamental mistakes UPS made.

They should have been able to make the delivery in the first place, because the recipient was there waiting for it.

Even if the recipient hadn't been there, they should not have tried to deliver it to someone else. When I shipped the package, I declared its value to be $1500 and paid extra for insurance. You don't just hand $1500 to a stranger and ask them to please give it to the office next door.

Third, the driver should not have blindly trusted the nieghbor's statement that Simpli had moved. He should have attempted to deliver the package three times, according to UPS's stated delivery policy, before marking the package undeliverable. Instead, he assumed the neighbor was right and didn't bother trying again.

When I called them, they did provide me with a clear explanation, but it wasn't at all reasonable. They also did not provide me with a reasonable solution. I needed this server installed by this weekend, and I paid UPS to get it there in time. When they failed to deliver the server for a completely unacceptable reason, they should have taken responsibility and made a second delivery attempt that day (especially since I contacted them in the early afternoon, well before the end of the business day). Instead, they said the earliest they would reattempt delivery was the next day.

Roel: May your Fleshlight be delivered to your neighbour.

UPS tried to leave my new computer - several boxes - at a house with the same number as mine, but with a completely different street name (one street over from ours, turned out). They left a redelivery signature form, and the guy signed for it because the form didn't have a name on it. I can't imagine how difficult it would have been to get it back if they had actually delivered it. Fucktards.

Hi,

Just searching the net to see other peoples experience with UPS. They just delivered $20,000 worth or original art to my neighbour because I wasn't home. Why do they think it is acceptable to give it to my neighbour??!!

I ordered clothes from Cabela’s 1.5 weeks ago and UPS supposedly said my neighbor’s said I moved, too. Since when is it OK to discuss residential people’s packages with strangers? Why can’t they just drop off the package?! Isn’t that their job? As a single female, I personally don’t like that they are asking random people on the street where I am and why I am not home. It is like they are setting me up for being robbed or even something worse than that. It should be against their policies to do anything OTHER than deliver what they are supposed to. Now I have to go out and repurchase all the items for my trip. Looks like it saves time going to the mall than to sit and order on the internet if the company you are ordering from uses UPS. A few years ago they delivered my plane tickets to another country to strangers almost 4 houses down. Great! Just give them the dates I will be away from home.

Just get over it man. Fedex is just as bad as UPS. its just a fact of life