Jetpants was down for about 20 hours beginning last night, apparently due to "power-related problems" at the data center hosting our server. Every other server in the data center was back up and running this afternoon, but for some reason they didn't bring Jetpants back up with everyone else.
Over the course of the day, I filed an urgent support ticket (which went ignored); called about fifteen times and spoke to support personnel who repeatedly assured me that they would immediately investigate the cause of my server remaining down and get back to me, but never did; and spent a great deal of time banging my head on my desk.
I also ordered a brand new server from Dell and chose a new hosting provider. Jetpants will be moving to the new data center in August.
Comments
New data center
Which data center will you be moving jetpants to?
Re: New data center
I'd rather not say too much about it just yet, since there's still a chance it could change.
Which Server?
What server did you order?
Re: Which Server?
The new server is a tricked out Dell PowerEdge 850.
Why Dell?
I have had nothing but issues with Dell in all of the years I have worked with computers. They are utter pieces of shit, loaded with assware, and completely unusable.
Re: Why Dell?
Dell definitely doesn't load their servers with assware, and they've got the best prices and support of anyone in the industry. Also, Dell servers are the only ones that have the legendary Dell Remote Access Card, which allows me to access the console remotely without having to dish out tons of cash for the use of a KVM over IP switch.
This means that if something goes wrong with the server, I don't have to call someone and wait for them to figure out what's up; I can just log into the DRAC, see the status of the hardware, view and interact with the console, and even reinstall the OS if necessary.
Re: Why Dell?
With respect to "assware", allow me to point out that not only do most technical people and organizations load their operating systems onto new boxes, but Dell will ship their systems with Linux or no OS installed at all.
Since we are obviously conducting successful business operations using Dell hardware, I suggest that the assertion that Dell hardware is "totally unusable" is false.