Jetpants was down for about 20 hours beginning last night, apparently due to "power-related problems" at the data center hosting our server. Every other server in the data center was back up and running this afternoon, but for some reason they didn't bring Jetpants back up with everyone else.
Over the course of the day, I filed an urgent support ticket (which went ignored); called about fifteen times and spoke to support personnel who repeatedly assured me that they would immediately investigate the cause of my server remaining down and get back to me, but never did; and spent a great deal of time banging my head on my desk.
I also ordered a brand new server from Dell and chose a new hosting provider. Jetpants will be moving to the new data center in August.