The eclectic musings of a bitter software engineer.

Way back in June or sometime thereabouts, I pre-ordered the Indiana Jones trilogy on DVD from Amazon.com. Shortly thereafter, I moved into a new house. In the intervening time, I ordered many, many things from Amazon and had them shipped to my new address. I updated my Amazon account with the new address and removed—or so I had thought—all traces of the old.

And yet, when Amazon shipped my DVDs via US mail on October 21st, they shipped them to the old address. On October 23rd, the US Post Office in Beaverton, Oregon (where I used to live) received the package and noticed that I had filed a change of address form with them and that my mail was being forwarded to my new address, which is also in Beaverton. Therefore, they promptly shipped my package to Richmond, California to be processed. Today, October 27th, my package departed from Richmond, California with an unknown destination. Most likely Cleveland. I imagine all packages go to Cleveland when they die.

Meanwhile, every time I walk through any store I pass by big prominent display cases containing hundreds of the very DVDs I ordered, and I feel like someone who has stood in line for three hours at an amusement park ride only to get to the front just as the ride is shut down for repairs.

Thanks, USPS. Thanks, Amazon. Oh, and by the way, don’t bother ever sending that copy of Quicksilver I pre-ordered two years ago. I bought it from Borders instead.

Update: The latest status on the USPS tracking page says that my DVDs have been returned to the sender because the addressee “failed to claim the item”. Sigh. I thought the mail was something that got delivered to you, not something you had to drive to California and claim.

Comments

wait.. so its usps and amazons fault you didnt update your address correctly?

Monday October 27, 2003 @ 08:39 PM (PST) Posted by r4wb

It's Amazon's fault that even though I updated my address in every place where you can possibly update your address, they still shipped my preordered item to the address that was on my account when I ordered the item. It's the postal service's fault that my package was for some reason shipped to California instead of merely being carried down a hallway in the same building and put in a different bin.

Monday October 27, 2003 @ 08:58 PM (PST) Posted by Ryan Grove
I had a package from Amazon get lost in address-change limbo a couple years ago. Apparently the post office eventually got confused about where it should really be going, so they returned it to Amazon. Someone from Amazon emailed me and asked what address I want it re-shipped to, and sure enough a few days later it showed up.

So, it might take a while, but there's always hope!
Monday October 27, 2003 @ 10:08 PM (PST) Posted by Zeus

You should complain eloquently. Amazon has good customer service, maybe they'd assuage your pain with judiciously applied swag.

Tuesday October 28, 2003 @ 11:35 AM (PST) Posted by Eilonwy

I've changed my address with Amazon before, its not that hard. Plus before you finish ordering they give you that screen "Is everything you ordered correct?" And if the address is wrong, then change it there! Doesn't seem like a very big problem. Amazon also has a wonderful support staff that would be happy to help you with your problems...

Tuesday October 28, 2003 @ 01:39 PM (PST) Posted by slippingaway
I don't think you read what I wrote. I did change my address. The problem was that I had pre-ordered Indy before I moved (and before I even knew I was going to be moving), so the address attached to that order was old. When I ordered other things later and changed the address, that old order never got updated. That's bad software design. Amazon should have shipped the item to my address at the time of shipping rather than my address at the time of ordering, since the latter will always be more recent than the former.

If they're worried that for some reason some people might actually want pre-ordered items to ship to old addresses, then at the very least they should make it clear that this is what happens, and there should be an option to update the shipping address on pre-ordered items when you update your shipping address on the main account page.
Tuesday October 28, 2003 @ 02:37 PM (PST) Posted by Ryan Grove

HOW ABOUT U GO GET A JOB WORKING FOR THEM AND DESIGN THIS THEN?

Tuesday October 28, 2003 @ 03:46 PM (PST) Posted by r4wb

The wonko.com logo on the top left hand of the screen will not show up for me, and I don't know why.

Tuesday October 28, 2003 @ 10:05 PM (PST) Posted by GOP
if i type in www.wonko.com i can see the pic

wonko.com i cant
Tuesday October 28, 2003 @ 10:08 PM (PST) Posted by GOP

Wow.. When I go to wonko.com the font becomes huge. That is weird. I can still see the logo though.

Wednesday October 29, 2003 @ 07:16 AM (PST) Posted by MojoJojo

Your browser has probably cached an old version of the page. Either clear your cache or hold down shift and reload the page.

Wednesday October 29, 2003 @ 10:00 AM (PST) Posted by Ryan Grove
Same problem here. Clearing the cache doesn't help. Neither does shift-reload (or using a different browser on a different machine). It tells me there are errors in the image file (but only the wonko.com one, not the www.wonko.com one). Saving the two images and opening them in a separate image editor results in the same thing.

Comparison reveals a difference in four bytes at the end of the file, (use cmp(1) on unix to compare binary files).

Perhaps your webserver is doing some caching, or there's something weird happening with virtual hosts? It doesn't look like they're generated files, so I can't think of anything else.
Wednesday October 29, 2003 @ 04:25 PM (PST) Posted by Mithrandir
That's extremely weird. Both wonko.com and www.wonko.com serve the exact same files from the exact same directory, so if a file is missing bytes, Apache is definitely doing something evil.

The strange thing is, I can see the image just fine on both URLs on both my machines at home and on my machine at work...

Wednesday October 29, 2003 @ 05:21 PM (PST) Posted by Ryan Grove
Saturday November 01, 2003 @ 05:52 PM (PST) Posted by Enasmai
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