Thanks to my recent misfortunes, I've had to call the Oregon DMV's Salem office several times to make various requests, like asking them to mail me a temporary non-photo driver license to replace the one I lost and having them send me proof of my license status so I could get a California license.
Every time I've called, they've picked up the phone on the first ring, answered with a friendly greeting, and listened carefully as I explained my problem. And each time they've gone out of their way to either fax or mail me the documents I needed as soon as humanly possible, without me even having to ask them to.
Rock on, Oregon DMV. It's not often that I experience such great customer service that I wish I had more excuses to call.