Pageophobia

Tuesday December 16, 2003 @ 05:55 PM (PST)

In the last ten years, I’ve spent an ungodly amount of time answering questions from users of software that I’ve written or that I’ve had a part in writing. Some of them are good questions, some of them are bad questions, some of them are in languages I don’t understand. But there is one question that I hate more than any of them.

“Can’t you fit this all on one page? We have to have this on one page. Also the font is too small.”

The “page” in question is sometimes a webpage, sometimes a piece of paper, sometimes just a window on a screen. But the circumstances are always the same. I am tasked with presenting to the user a large amount of data. The user must see all of this data, because it is all vitally important for some reason or other. There can be no summarization, no averaging of numbers, no rounding; they must have it all. But they must be able to read it all too, so the font needs to be at least 14-point Arial, or better yet, 16-point bold-faced Verdana. Oh, and they need to see it all at once, in one place, so it has to be on one page.

This question doesn’t bother me when it’s about one of my own personal software projects. I just ignore it and move on. Today I got this question from a user of the commercial software product that I’ve been developing for over a year.

The latest release of this product, which went out yesterday, added an HTML-based reporting system complete with customizable stylesheets and a robust template language with support for infinitely-nested loops, variables, and even limited multi-dimensional arrays, all printable and exportable and beautiful. All of this was written in order to meet specific customer needs. What’s more, it was written in Visual Basic 6 for godssake. Needless to say I’m a little proud.

And what was the first comment I heard about this wondrous thing of beauty?

“Can’t you fit this all on one page? We have to have this on one page. Also the font is too small.”

Comments

You just set the line spacing and character spacing to something negative. They'll still not be able to read anything, but all their requirements are met. If they're still not happy, it's obviously because they're stupid to an extent even they should be able to fathom, right? Right.

at least when this happens all you have to do is make cosmetic changes... dragging contols on your form is a lot easier than recoding :)

Yep, because that's all VB is. It's just a big wizard and it writes all the code for me and I never have to take my hand off the mouse. Yessir. It even wrote the template parser all by itself. Talk about easy to use.

Don't tell anyone, but VB actually wrote the program all by itself in about two minutes. I spent the rest of the year and a half trolling on Slashdot.

Why don't all the replies here fit on one page - is my font too small? ;)

p.s. - happy 7x3'd
I program VB too, I'm saying that when it comes to moving controls closer together, its not so bad, unless you actually have to change code.

Yeesh

I work at a mortgage company doing their systems work and I get that same problem, only for faxes. People will come up to me and tell me the machine is broke because now their fax is on two pages instead of one. They just can't understand that if you add more words, it takes up more space. They say stuff like, "Well, I should be able to add stuff and have it be on one page still". Each time I have to explain that there is a set content amount you can put on a piece of paper, and if you go over that amount it will move to the next paper.

You mean when I graduate and work at a nice job instead of a convenience store, I am still going to have to deal with people like this?

what software were you working on for over a year? id like to take a look

-r4wb
<Pats pet troll on head>

You know, some people (like wonko) have jobs where they write software. You don't get to look at that stuff. It's what they call proprietary.

I had pet trolls when I was little. They had tufts of brightly-coloured hair, and I worked out a complex family tree and a genetic theory of troll hair color.

Just wanted to congratulate you on the completion of your 21st trip around the sun. Have a great day!

Not mostly; the manufacturers realized that they could sell many identical trolls if they came in different little outfits.

And some barbaric person decided they could sell even more by by sticking baby trolls on colorful spikes that write1

When I was a wee lad in school, I always thought those baby trolls with pencils in their rectums were very pornographic and, by extension, hilarious.

That's a nice little kick in the pants....I sympathize with ya wonko...."Keep on truckin' ;o)"

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