Dave Robinson from Mozy sent me an email this morning apologizing for the problems I had restoring my files and promising to address them. What’s more, they’ve also sent DVD copies of all my data via FedEx Overnight, and they’ve given me a complimentary year of service. Wow.
That’s a very classy response. Thank you, Mozy.
Update: Despite Mozy’s attempt to make things right, I still ended up losing some of my data, and judging by the comments my blog posts have received, I’m not alone. Please don’t use Mozy. I now recommend CrashPlan, which I’ve tested extensively and which doesn’t suck.