Jetpants will be a year old this Sunday. A whole year. I'd say it's been a wild ride, but it hasn't really. It's actually been very, very tame. Running a (very) small web host is super easy. That's why I've done my best to keep it small; as soon as it becomes a medium-sized web host, it'll start being work.
Would you believe we had our first cancellation today? I hadn't really thought about it until now, but a year is a pretty long time to go without losing a single customer. I mean, it's not like there's a lot of churn when you have fewer than 20 customers and most of them are people you know, but still. Wow.
The weird thing is that I'm actually kinda happy about it. Not because he was a bad customer or anything, but because he switched to DreamHost. I'd be sad if I didn't think DreamHost was the best web host in the galaxy (possibly the universe). Hell, I've even thought of switching to DreamHost once or twice.
If I'd lost a customer to some doofus with a reseller account, I'd be pretty miffed, but losing a web hosting customer to DreamHost is sort of like losing a zooplankton-eating contest to a freaking blue whale. How awesome would that be?
The downside of all of this is that I didn't have any scripts in place to automate the account deletion process, since it never needed to be done before. I had to do all that crap manually. That sucked.