Maybe I won't jump if a Mac client becomes available.

/hug

Dude, that really sucks. In the future, given how cheap disks are, you might want to consider either RAID 1, 10 or 5 to have some protection against a "simple" disk failure. Save the off-site restore for a true disaster that destroys the entire house...

The other thing to consider for off-site storage is to backup your data to a friend in another location (the farther away the better). If you split the cost of the disks and your friend can backup to you, then you each have off-site backup. If a true disaster does happen, then dealing with your friend will be easier than a commercial site. Hopefully you could buy a 300 GB drive for your friend to copy the files onto and fedex over... that'd be faster than downloading it all at once.

Check out FolderShare -- it's a p2p file synch service that Microsoft bought a couple years ago. It securely synchs your files to another device -- you could partner up with a friend as before and synch to each other easily and securely.

Backing up your life to a server on the internet is a bad idea. Film at 11.

How this ends up. I use Mozy too and don't want to be caught off guard.

The files themselves are fine, so at least I haven't lost my data permanently. The problem is just that I have to spend hours manually picking through them and yelling at Mozy until it restores the ones that haven't been restored yet.

We've tried Mozy on Vista and had lots of trouble and finally gave up after some back and forth with their technical support people.

We're waiting anxiously for DataDepositBox to support Vista (they say it is coming soon). They are _slightly_ more expensive than Mozy but they work so smoothly on XP that we hope it will be good on Vista too. DataDepositBox also doesn't hog the CPU the way Mozy does and its restore functionality is great (instant restore of any file/folder, anytime, as often as you want).

Thanks for the post. I just had my hard drive crash and I'm trying the web restore, too. I can't even see my files on the Mozy servers yet. It tells me I have 52.6 GB stored, but when I go to retrieve the files, the browser just sits there telling me it's loading. This goes on for 6-12 hours. I've never been able to see any of my files or backup sets. I'm in contact with their tech support by email, but they haven't been able to really help yet. All they did was to tell me it takes a while.

After posting that comment, I tried Firefox to get at my files instead of IE 7. I was able to access them in less than a minute. My backup set is being prepared right now. I don't want anyone to get the impression that Mozy doesn't work.

My experience started out like yours, but has gone downhill ever since. I have been trying to restore ~70GB of files since June 21 with painful and limited success. I finally gave up and requested DVDs on July 3, it is now July 15 and I don't think that I will ever see them despite the fact that they promptly charged my credit card on July 3. I write calm reasonable e-mails but never receive a response except from the lowest echelon who tells me that they have passed my information along. All I can say is that if you are counting on Mozy to protect a large number of files against major system failure, then perhaps you should keep looking. Perhaps you could pass my message along to Dave Robinson because no one ever contacts me (of course I don't have a widely-read blog). Sigh...

I'm sorry for all of you who have had trouble with Mozy. We are working very hard to make the changes that you and other users and potential users are recommending. For example, we're reworking the restore system, which should be available within a few months. We've also increased the size of our support team by over double to handle increased requests for help due to drastic increases in the number of Mozy users. This essentially means that you should be able to get the help you need by emailing us at support@mozy.com if the system doesn't work as trouble free for you as it does for the vast majority of our users. (We also offer live chat support for paid subscriptions and phone support for Mozy Pro (business) users (www.mozypro.com).)

I've looked into the DVD restore, (right before I started writing this post) and the DVD restore started burning a little before I started writing. It should be shipped later today. I or someone in our organization will be emailing you later today with confirmation that the DVD's are burning and/or were shipped.

We recognize that your data is important to all of you, which is why we do everything we can to protect it and provide you a simple, yet comprehensive solution for backing it up and getting it back. If there is some sort of problem or failing in Mozy, I'm keenly interested in knowing about it so that we can address it. Concerns about support can also be put through directly to me. I really want to be your ally and friend in protecting your data. Email me at chuck@mozy.com with your concerns and I'll be happy to address them.

Thanks,
Chuck Wood
Lead Engineer
Mozy Support

At first glance, looks like a nice product. However, my own tests with restore support the premise that the product is not ready for prime time

For over 40 days, I've been trying to get help restoring my 31 GB of data. Each time, they tell me that there is some known bug, and it will be solved soon... but that is not good enough for a data backup service. (details... http://gawkysblog.blogspot.com/2007/08/tech-tips-problems-with-mozy-restore.html)

Good idea, but the implementation falls a bit short at present.

....and that's where Mozy sucks. I've waited over 12 hours for thew download link for a package of about 800 MB - a fraction of what I need to restore. I'm still waiting.....DO NOT RELY ON THIS SERVICE, no matter how enticing the backup process appears to be.

My home server also crashed with 94.2 GB backed up to Mozy. I have been waiting for over 15 days for a 29.2 GB partial restore since the Mozy website wouldn't allow me to request a full restore.

Mozy is a great idea, their operation isn't ready for prime time though. I am sending the drive off to have the data extracted. It will cost a ton more, but at least I'll have the data again- and it will probably be completed before Mozy gets a restore done.

this is not good news. im trying desperately to restore 34gb. I have had many problems actually getting the files to 'build' for 3 days. amongst other things apparently the 'build' request doesnt work with IE, need to use another browser... is that in their FAQ's? no. I had to wait 2 whole days for that bit of prize information. In the end when i got it going on mozilla... the download fails. Then, with help of their online support (they ended up requesting the build for me from their devt team due to a technical problem) I was delighted when my files actually became available for download. light was indeed at the end of the tunnel... NOPE. The files wont run!!! aaaaahhh xxx.exe is not a supported archive!! funny thing.. its saturday now and i cant speak to anybody until monday. tearing my hair out. Dont use mozy is my advice.

if anybody knows how to fix the unsupported archive problem... im all ears. would be grateful.

Allthough not a shareware, but so much better!

• After 10 days I am still waiting for my web restore build to finish.
• The Mac client restore is useless with download speeds around 50 kbs and no ability to resume after network hiccups.
• My support requests are ignored after the initial stupid "try the latest version of the client" answer.

I am giving up. No more mozy for me. Ever.

Been waiting over 50 days for a restore to build (30 BG) and still nothing. Their tech support is beyond worthless. I've talked with the president of the company and all he knows to do is get someone else involved that is clueless... Looks like the problem stems from the top.

Thanks for the info everyone. I just bought an account with Mozy but decided to cancel it after reading all of these nasty experiences.

I was seriously considering signing up w/Mozy.... but no way in Hell could I tolerate the problems (including THOSE MOST RECENT) I've read of here!

I had the Mozy set up to autoback up my MacBook (2 gb RAM) at 3am. The stupid Mozy program kept trying to backup at all times of day while I was using it. I double checked the settings several time. Mozy takes up SO much RAM when it's backing up (why? i have no clue) that it pretty much locked up my computer... always when I was very busy using it. It's off my MacBook for good. If you can't even get that right, I'm sure it'd screw up if I ever needed my data. I'll stick to an external drive and "time machine" when 10.5 comes out. Mozy sucks!

Luckily I have not had to rely on a restore yet. However, I have had similar support issues recently. I decided to upgrade from a 1.6 (or earlier?) version of the client to 1.8.6.8 because of beta EFS support.

Bad idea--I couldn't even backup or configure the options because the client kept crashing. The windows service would blow up too. I asked support for an earlier version of their client multiple times, but the request was ignored. I went back and forth with mozy support via email, and I was ultimately instructed to delete my computer account from their system because the client thought I was trying to backup more computers than I had paid for. Step number three of a six step process insured me that my data would not be lost and would be re-associated with my machine when I reconnected. There were new client errors after this.

Long story short, I finally got the 1.8.6.8 client to reconnect three days later using some kluge steps where I have to stop/start the services while a particular error message is displayed and active. However, my data was not re-associated as promised and a new initial backup was started. This took roughly nine days to complete (28 GB), so if something would have happened, I would have been screwed. Maybe this re-association problem could have been avoided if it didn't take so long to troubleshoot via email--or if a stable client had been released to the public in the first place? I was given a number to call if I was unhappy with this solution, or if it didn't work.

I noticed that there is now a new client version available. I am leery of upgrading again even though I still get error messages with this client version (1.8.6.8). I am very unhappy with mozy. Their support is lacking. It also appears the user base is left to test buggy code without any explanation of risk. Regrettably, I have recommended them to family and friends. When/if they have problems I will have to begin my apologies. I had an unsatisfactory support experience and an unsatisfactory software client experience. My data is backing up as promised, but that is only one half of a disaster plan...

I just tried my 1st restore on a 1.5gb file, took nearly all day, and about 15 restarts, tried both the windows client and web restore. I really REALLY want to like this service, but I'm concerned that 6months after these posts, something as simple as an http download fails over and over again...

Mozy is terrible.

Almost a week now trying to get my restore. Initially there were no restore files because their system hung, now the files are available and they repeatedly crash my computer running XP.

Mozy is virtually non-responsive except to tell me that I am not being "professional" when I told them their "service sucks" (on day 4). Emails telling them I am still having problems are simply ignored.

My advice: Do NOT under any circumstances use Mozy. A backup is a backup when it has been tested and succesfully restored in rapid time. Mozy absolutely fails to meet this standard. I have no files, no restore.

I have given up...................except that I will let as many people know about this experience as possible. Companies like this should not be in business.

I am a paying customer who experienced a hard drive failure. I requested and downloaded the restore files. First, it was a real pain to manually pick through the restores to replace my files. Second but most unfortunately, the restores did not include any php or html files, of which I had thousands.

Here is the last response that I received from Mozy on 1/16/08 AM and the reason why I am canceling my account today:

"I apologize. I will be out of the office until the 19th. You are welcome to log onto Mozy.com/pro and try our Chat Live support.

Thanks, Matt B, Mozy Support: http://mozy.com/feedback/matt"

Customer Service Problems at Mozy have reached critical mass. They don't respond to users at all now. (one week and I've stopped counting). I got a "client error II"; filled out the tech service report and emailed it to Mosy's "junk email folder" (I can only assume). I've sent two "what's up" emails over the last week, and am convinced that Mozy is missing in action. To be fair; there billing office is still going strong. They didn't wast any time billing my credit card for their "non service".

Don't use this product. I've been working with Chuck, David, Janell and David at Mozy since May of 2007 to restore files and I just received word today that they will not be able to restore my files. How terrible is a product that they developers can't get it to work correctly? This company should close their doors. I have countless emails from their "support" guys telling me they are close to fixing the issue. Then I get emails that a restore has been completed and deleted with no communication. This is the worst bit of customer service ever.

Was thinking of migrating away from my old, trusty "Connected Online Backup" solution now owned by Iron Mountain which I've been paying $16.45/month just for a mere 4GB over the past 8+ years. Mozy's solution looked too good to be true -- $4.95/mo for unlimited storage, and a more modern-looking interface. My initial backup of 1.8GB has not successfully completed once yet. The Mozy client either hangs, blows-up (taking down the XP MozyHome service), or renders any one of a half dozen other cryptic errors.

Contact to tech support has been underwhelming so far. Other than "were sorry for the problems, blah, blah, blah", and that's even after I sent the DMP and LOG files for troubleshooting. Still awaiting back from the latest volley, but so far I'm not impressed. I almost signed up for the 2-Year unlimited package and am soooo glad I resisted! (BTW, the stated policy on their web site is NO REFUNDS -- buyer beware!)

At the best I can only envision this software giving you a false sense of security. For a disaster backup there's no worse sin! Guess the saying "you get what you pay for" is never more true. Looks like I'll probably stick with the ~$17/mo service from an established company (Connected.com) that's not once let me down, despite it being expensive and limited to 4GB. Too bad, I would have gladly paid even more than $5/mo if this actually worked and exuded confidence in its capabilities and reliability.

Since my post about 2 weeks ago, I’ve been able to work through at least the most critical issues with MozyHome. For ~$50/yr, its a good deal no doubt when compared to the ~$17/mo I’ve been paying for Iron Mountain’s Connected Online Backup 4GB solution which I just canceled after 8+ years of a subscription. I’ll probably just do periodic backups to DVD and use Mozy as an offsite backup of last resort.

I will say Mozy’s tech support was not been tremendously impressive but at least I got a reply… Sadly that more than I can say about some other companies. The real fixin’ was left to myself to determine just why the darned thing wasnt working despite sending log and dump files to to Mozy. Turns out there are registry values that needed tweaking to get it it work.

The restore via XP explorer and the virtual drive map to Mozy are completely FUBAR (app crashes and takes the service down hard) so I had to disable that feature. No real big deal since I can do without that option. Guess its still a product in its infancy so one needs to either expect/accept such issues or simply look elsewhere. At least its inexpensive tho the old adage “you get what you pay for” may very well apply here.

Check out XZ Backup (www.xzbackup.com). Their website kinda sucks, but the prices are pretty good and they are super reliable. I use them and had to restore after one of the drives in my RAID1 set up died.. instant restore. No self extracting zips, no waiting. Plus they don’t throttle your bandwidth- you can upload or download as fast as your connection allows. Highly recommended.

My bad, I meant RAID 0.

Mozy for Mac has been a nightmare for me. I have a very high-speed DSL connection, a new MacBook Pro, and Leopard. I also used it on a Powerbook running Tiger.

My first tech support request, which came within a day of using it, went unresponded to for about 5 days. That was not the only time an inordinate delay for tech support occurred.

But the main problem was, the software just did NOT work! I signed up at the end of January, and here in early April, Mozy has not succeeded in backing up my 60 GB of data! I have had it running several times daily. The software kept quitting, or connecting but failing to actually upload anything. I exchanged email with multiple tech support people, and went through about 5 upgrades, each upgrade promising to fix the problem that was stopping me from uploading data.

I cancelled today after an upgrade to the most recent version failed to work at all, despite several uninstall/reinstall procedures.

IMHO, Mozy for Mac is not even reliable enough to qualify for a Beta test status. I do personally know ONE Mozy for Mac user for whom this actually seems to work. He is happy. But it seems possible from internet reviews that he is in the minority.

In response to my repeated attempts to problem-solve for Mozy, they extended my contract by 2 months, for free. But I found that the amount of time I was spending trying to get Mozy to work was not worth “free,” even.

Good luck to Mozy, and I hope they get their sluggish technical support times improved, and that someday they have a product worthy of marketing to the Mac community. We Mac users expect better.

In February, I switched to a new computer. After 5 years with my old PC I decided to give it a rest. For two of those five years, I had been a Mozy customer; successfully backing up 160gb of data.

I contacted Mozy via e-mail, the only way to get a hold of anyone, and was provided with instructions on how to do the switch. It seemed simple: install Mozy on the new computer, remove your old computer from the Mozy account, and add your new computer to the Mozy account.

Well, it turns out that Mozy doesn’t know how Mozy works!

The minute I removed my old computer from the Mozy account, Mozy’s servers deleted my backup. That’s right kids…160gb of backed up data just vanished!

I contacted Mozy and they kept insisting that their servers were just indexing my data and not uploading anything. Were I an idiot, as they are, I would have fallen for that lame explanation. But I realized that my bandwidth usage was through the roof as Mozy uploaded all 160gb once again (a 5 month process with broadband and Mozy errors).

I have an incredibly frustrating e-mail trail of me trying to get my data back and Mozy denying they screwed up. Towards the end, Mozy’s tech support finally admitted that my data was in an “old server” and could not be moved to a “new server”. Whatever that means!

I also sent them an e-mail advising them of a security hole int heir account setup process. A hole so big, that it allows any hacking with an 8th grade education to gain unprotected access to anyone’s backed up files. Mozy responded by taking down their site in mid April ‘08 for two days. I guess they were trying to repair a flaw that had been present since I had been a customer for two long years.

I’ve had it with Mozy and their Starbucks approach to doing business. I canceled my account and will never give those fools my business.

I had been using mozy since the new year and stubmled onto this site today- boy am i glad.

As a test I tried to restore from Mozy’s virtual drive in Window Explorer under Vista- I found out that on one of the directories that I often move and update/delete files, that the mozy virutal drive have all my previoulsy deleted files, as well as current ones- it was a total mess!

Going to the webrestore, however, did show the right number and current files in the directories.

Reading all these bad experiences with Mozy is really making me think about changing to CrashPlan

I have Mozy Pro but can’t get the tech support phone number. They have screwed up my account and have it listed as regular Mozy, which does not offer 24/7 tech support. My computer has crashed and I need to restore my files.

Mozy is junk. I wasted $$$ on a year’s subscrition to the service. I then spent two weeks with my computer running handicapped while Mozy supposedly slowly did the inititial backup. However, after two weeks Mozy informed that the backup had been “cancelled”. I tried to start over several times but each time same result. Fortuneately the IPO market is shut down and these guys will hopefully go out of business before they can inflict more innocent users with this incredible waste of money and time.

Today, May 4th, the Mozy site has been down all day, and I cannot back anything up. Seriously thinking about jumping ship with this service.

Want the scoop see this article:

http://www.justinball.com/2008/02/22/mozycom-and-their-backup-software-is-shit/

after 6mns with Mozy on my new desktop, running on XP Pro, it dnld. automatically, the newest version, 1.8.8.0 on 5/21/08 (previous was 1.8.6.21)... Everytime the auto backup starts, it crashes my computer… Spent over 9hrs. with Mozy chat “help”, & got nowhere… They kept telling me it was my system, not Mozy, that was causing the crash (which have been going on for almost a week now)... They would not connect the dots: old version, Mozy works fine; new version, Mozy crashes computer… I got nowhere, even with a phone call to a tech manager… Since they still insisted that it was my fault, and offered no solution, I told them they gave me no choice, but to cancel my 2 annual accounts… But wait… I’m the one renaging on my annual contracts… So, even though I have 6mns left, they really don’t have to give me any refund (even tho their product doesn’t work, a contract is a contract)....... BUT… Just to show their good guys, they’ll give me a “courtesy” refund of 3mns…... When I told them i’ll see them in Small Claims Court for the 6mns, he went into a “script” about threatened litigation, and hung up on me… I will never recommend the service…. Their tech support is useless, and a waste of time… I’m back to the free service i have: automatic backups on my own… Not that much work, but you’re guaranteed your files back if you need them.

I had the same thing happen today as in the above post by “billy”. The update required a restart and after restarting it would load Windows (XPHome) and then reboot. So, after going into safe mode and restoring to the day before, I’ve turned off Mozy. Since I’m using the free version, I just emailed them once after turning it off. I’ll probably be looking elsewhere.

It seems only my manual backups on my servers work, both separate servers fail with SSL or connection errors when run to do simple 100M daily incremental backups. Support is very cheeky too, and blames everything like sunspots, the internet, etc. Perhaps if mozypro was written to do real p2p style backups it would be able to retry and get through it’s issues rather than greeting me morning after morning with a reason WHY my scheduled backup failed the night before. I will cancel, the product is not working as advertised. “Set it and worry about it”, not “set it and forget it!”

I had Mozy set up on 4 different computers using the free 2 Gig limit, and never had a problem. But then I paid for an unlimited account for 1 computer and was never able to backup my 35 Gigs successfully, so I canceled the account a year early. They did refund my money for the remaining year. Tech support was totally useless – they kept saying it was my problem (firewall, or bad connection) even though I explained to them that the free version worked just fine.

Just yesterday I realized I somehow lost all my girlfriend’s pictures (2 Gigs) when absorbing her old computer onto mine. Mozy saved me and I was easily able to restore using the option to download the zip file. The only problem is that it didn’t work on firefox, had to use IE for the Mozy website restore command and download.

I might try Mozy again and see whether I have a better experience. It’s consistently rated the highest in online backup reviews, which makes me wonder why I had such big problems.

I have Mozy set up on our main home PC (Vista) and my wife’s laptop (XP) and ever since the 1.8.8.0 automatic upgrade I have been having all kinds of problems with getting it to actually back anything up on the Vista machine. The backup starts but then doesn’t actually do anything and also seemed to have lost track of what was backup up and what wasn’t.

I talked to Mozy support last night and they advised me to download the 1.8.8.2 client which they said fixes a lot of the problems they know about with Vista. I have downloaded it and it definitely does. The tech I talked to said everyone running on Vista should download this version, and anyone having problems with Mozy on other Windows version should also upgrade.

Hi,

my experiences with Mozy were good up to the point where Mozy backup won’t backup and quits with “FilterError0”.

At this point I recognized that the only support Mozy is offering is just and email address. So I wrote down my probs (with screenshots etc) and I sended them to Mozy. After two (!!!) weeks without any reaction, I wrote again and again and after these attemps I got an email (not an solution) from support whether I could give them information about my installed virus software. This was 2 weeks ago. So the whole thing now takes over 4 weeks. Remember, just 1 answer in 4 weeks with no solution!

By the way, I have a two year subscription (payed in advance!). I already askes Mozy whether this is the way it goes for paying customers but, guess, no answer so far.

I am very disappointed about this and maybe my experiences give some decision help on selection the right online backup provider.

Sounds like a lot of people out there are having problems with Mozy on Vista. And not just with backups either.

Whichever way you look at it, Mozy appears to be a flawed service. I’ve blogged about it way back in October on my online backup software review and my comments still hold try.

I’ve switched to Angel Backup and I’ve never been happier.

I just lost about 200GB !! that I had backed up with them over about 8 weeks. I got a “configuration error” on my mac cliebt and was told to reinstall the client. Their email responses are slow and pathetic.

I wish I could undo my 2 year commitment.

You can ask Mozy and they will refund your $. You are not stuck using Mozy.

Well I had to upload all my data again but they did extend my plan by 2 months after I asked. But now I have not been able to connect to their servers for 4+ days and have not had a response to about 4 polite emails to support. I can understand worse service for non-paying customers, but I paid them. If their business model does not permit reasonable service for the price they charge, they should let you know up front.

For crying out loud, you are essentially paying them for support in times of crisis. Their poor customer service would make anyone question the wisdom of using their service. I strongly advise people to look at the other online backup plans. I will now try to get my money back from Mozy.

Anyone know a phone number? Nobody has responded to my emails to support. I have had no service for 6 days now.

Mozy’s phone number is on their Contact Us page. Good luck.

interesting story about Mozy extorting people to restore data

Issues with Mozy:

1. can not restore documents from a failed laptop from the Mozy Home application, one needs to use the web restore

2. Web Restore had 48 hours to prepare the requested data, had to call three times to get the files prepared as some processes hung. Only an escalation to a manager made the files available for download

3. Not all data was delivered. My local folder I wanted back had 50 GB of data. Mozy did only backup 26 GB of that data, it seems Mozy did not upload those files or the algorythm for the restore did not allow those files for restore

4. Could download the data to the local hard-disk. It was zipped with 7zip and an executable for self extraction. After extraction I had already twice the amount of data on the disk. As the zip file and the extract was there.

5. I use a private encryption key. I had to decrypt the data on my own (which is what I want). Decryption went to another folder. So now already three times the data stored: zip file, extract and decrypt data

6. Decryption could not decrypt all files. 13000 files out of 26000 could not be decrypted because of padding errors. No further explanation, the data is just lost. Of course I use the correct key as else the other 50% of the data could not be decrypted.

7. The files that could not decrypt are copied as well in to the destination folder. So lots of corrupt and unreadable files clutter the disk. In worst case it could overwrite a good copy still available on the disk or restored from other sources.

8. After decryption the modified date is set to the decrypt operation date. So if existing data is present and the data is copied back to the original location, it will be overwritten as the modified date is newer but should be set to the data of the original file modification time when the file was backup.

9. After doing a web-restore the files are kept on a plain http server where everyone can download the files if they know the right URL. These are long URL’s, however a bot has crawled those URL’s quickly. Further Mozy has promised that all data is encrypted and transported in an encrypted way. Placing the files on a HTTP server without SSL is certainly not an encrypted transport.

Conclusion:

Mozy is unusable in its current state. It doesn’t protect data as over 50% (most likely much more because of point 2) of the data could not be restored. Its extremely complicated to use, not secure, slow and does not live up to the promises made.

I have contacted Mozy several times. There troubleshooting steps are one-liner emails with vague answers circling around the issue.

Lost around 40 GB of data. I’m closing my account. Tech support basically tells me : this can happen !

Mozy is a POS!! I used it to backup a bunch of files I had on an external USB drive and it deleted them all from my online backup!!! When I needed to use the drive for something else, the backup ran but Mozy thinks I deleted the files rather than just the device being disconnected. Luckily I had made a secondary local copy of my data but if I hadn’t, my files would be gone. I’ve tried it a couple of times now and this happens every time. Who designed this POS, Donald Duck? I’ve seen high school projects work better than this.

After installing Mozy on an older laptop (PIII, Windows XP) I have had nothing but problems. I took an overseas assignment at work and thought it would be prudent to have a online backup system given the fact that I am in Africa. I have had one successful backup in 2 months and now every time I try to back up the computer, my system freezes. I don’t even want to know what would happen if I tried to download the one backup I had. Anybody have any RELIABLE online backups?

Steve, same here. I’ve been trying to backup all the files I want to backup for over 2 months now. I cut my files back to 2 GB thinking that would help, and I have high-speed internet, but it never completes so I don’t know what got backed up and what didn’t. Mozy is garbage! I’m just going to go buy a cheap 500GB USB drive and backup to that. It’s not worth the pain this piece of crap is causing.

We have a small office with about 10 computers. I tried Mozy before, had too much problems. We now use DriveHQ, which works great, and we can install DriveHQ client on any number of computers. The restore from DriveHQ backup is very easy and straight-forward, never need to wait.

I’ve been trying to restore a few files for over two weeks but every time I try to do a restore, Mozy tells me it’s processing and then disappears. I never get my files. WTF???

See ya Mozy, you SUCK!!!

P.S. In case your developers missed it, the whole point of a backup application is you’re supposed to be able to get your files “back!”

Same problem with Mozy- can’t download my files, can’t get decent help or a phone number

OK, I was a little skeptical after reading the review posted here. I tried Mozy anyway. All I have to say is what are you talking about. Everything worked great with my Mozy Pro Account. I backed up 30 GB’s of Accounting Data. Didn’t take to long to backup. Then I did an entire restore to make sure I could restore if I needed to. No problems. My backup used to cost $1200/month now I spend $20/month with Mozy. Happy Customer.

Ryan, aren’t you the same jack arse mozy employee who shows up on every Mozy blog trying to debunk the fact that it is in fact crapola? It doesn’t work with external devices and i could never get it to restore a file set larger than 2GB. I think you’re an employee and you’re full of $#IT!!

I keep about 20 gigs of data on an external drive that I carry around. As a result, it gets dropped, banged up, etc quite a bit. After losing my data twice and paying over $200 to get it back each time plus the cost of a new drive, I started using mozy. With an external drive, the only thing is you have to make sure that you only backup when your external drive is connected, so I cant use the scheduled backup option. I was impressed that it even kept up with file changes made on another machine. I have had to restore once since signing up with mozy and was very pleased with how easy it was. I just selected all my files using the windows explorer restore to copy them onto my new drive. Took about 5 hours to get the files I needed right away – I copied only the files I knew I would be needing the next day before I went to bed and had my drive back up and running when I woke up the next morning. I waited until the weekend to restore the other 18 or so gigs and that took most of the weekend, but all my files are back on the drive and in full working order. Not losing my file structure was especially nice since backups across DVDs often resulted in a lot of time restructuring my files. In comparison, it usually took my tech guy a week or so to get the data back to me.

Nothing better to do on Christmas day? I just tried Mozy, IT SUCKS! It took over three days to backup a few GB worth of files, and I’m on high-speed internet. That and I still haven’t been able to get my restore requests successfully. I’ve experimented with other online backup products that were nowhere near as slow as this.

If it’s normal to speak in terms of “days” when referring to Mozy, or any online backup product, that’s not a solution, that’s a joke! That whole point of a backup product is when you need your files back, you’re supposed to be able to get them back “NOW,” not in three or four days. I could recreate all the files faster than that.

yesterday i joined the paid plan for a month to back up all my files for my mac. as far as i know, i havent successfully been able to upload anything because the apparently the newest version misquotes the amount stored on the server—this is what i was told by the online tech support, and he gave me a link to download the older version. in addition, my computer is basically having a conniption over all of the memory being used to “back up” (the amount back up hasn’t budged since 2pm yesterday—it’s just said “starting back up” for 15 hours). Activity Monitor shows that Mozy is using 65% of my CPU and 355 MB—-essentially sending my computer back to the stone age. If it takes me this long to even START backing up my harddrive, i am afraid to even ponder the nightmare of restoring my computer.

Kimi, I recommend eSureIT for Home by Intronis. You can find them here: http://www.intronis.com/esureit-home/ eSureIT has been rock solid for me and I am very happy with it. Backups are reliable, fast, and the interface and feature layout is clean, unlike the hack job Mozy threw together. That and I have never had a problem with restores.

When I was evaluating online backup vendors several months ago, I also tried Mozy and it was a nightmare for me. It literally brought my system to its knees (probably has all sorts of memory leaks) and when I actually was able to successfully backup my files after trying several times, I could never get it to restore successfully. I’ve seen viruses have less damaging impacts to my computer.

Give Intronis a try. I think you’ll like it much better.

I recently had to do a complete restore off of mozy. I chose the web restore method because the cost of the DVD’s were way too high. It took many days to get all my data downloaded and I went through some of the same headaches that you went through. However, with a little time and a lot of patience, everything came back except one file. That one mozy had to do something special to get it back for a download for me. It is good to know I can get it back and their customer service sure stuck with me through the entire thing which really helped.

Don, how exactly did that work for you again?

- DVDs were way too expensive?
- It took you “many days” to restore your files?
- It still didn’t restore all your files?
- You spent hours on the phone trying to do something the product should have done for you?
- You went through a bottle of Advil in the process?

Remind me again exactly how that’s a viable solution? In today’s day and age, if a backup product isn’t 100% reliable and can’t get your files back immediately—NOT DAYS—it’s not worth even spelling, let alone trying. This is the 21st century, come on in!

Wow! sounds like a real hassle, but seeing as though you are a software engineer, you should really know better than to trust some wacky upstart company with all your valuable files. Try using a Maxtor OneTouch external drive. I picked up a 1Tb drive for $139.00 at Tiger Direct. It comes with software to do daily backups of whatever I tell it to save. Configure once & forget it…
Sounds like you learned the hard way!

It is very much understandable why you guys feel!!!
Mozy will soon raise from the ashes and give the best support that is every possible.
For a new company like us. We need little more time to really get into the groove. We are all set to take the world by storm in 2009.
2009 will be a great year for us.
Thanks for your faith in us.

Vamsi, all best support in world do no dicky if product no worky! Mozy need wakey upy period, not wakey upy to best. What books be you reading?

If you want a real online backup solution, it’s JungleDisk. Not even close! JungleDisk uses Amazon S3 Web Services for storage and it’s only .15 cents per GB. That and they only charge for what you use, no minimums and no maximums and can be used on as many computers as you want under your same account. Supports Windows, Mac, and Linux.

Most of the products discussed on this forum, especially Mozy, don’t even come close to JungleDisk. Plus, JungleDisk just plain works. Give it a try!

www.jungledisk.com

Xavier, I tried JungleDisk this weekend and it is awesome!! Thanks for the link.

I was looking to see if anyone else had this problem and sure enough, I see this product is S H I T!! I installed Mozy and it literally made my machine hang. I uninstalled it and was okay again.

Don’t touch is POS unless you want to crash your system!

RE: Don, how exactly did that work for you again?

I was trying to give honest feedback here but it appears that maybe i’m just supposed to bash Mozy. If it is, I have no use here. I could have ordered DVD’s and had it all back the next day but that was too expensive. I dont’ have an internet connection that would have allowed me a faster restore. So I’m not sure how anyone out there other than Mozy could be any different. Maybe they are. My hope is that I will never have to restore the entire thing again but in case I do, I know it works. I did get everything back. The particular file that had a problem was one that I was having problems with just a couple of days before this happened. So again, if all you want is me to bash Mozy, than I really have no use for this page. If that’s the case, than please delete my posts and I’ll leave you alone as well.

with Mozy. I can’t believe they made me notify them that I needed a backup started and then they wanted me to wait for six hours while they create a zip file. I quite and went over to http://www.myotherdrive.com and have been real happy so far. The first thing I tested was that I could restore quickly and sure enough it works as advertised. I was able to restore directly from the site in minutes without needing to way for some zip to be created.

I did a google and ran into ya’lls comments. I tried Mozy and it totally ruined my computer. Who puts this kind of crap out without testing it first?

I had better results using FlashGet to download the restore files.

I have been back and forth with Mozy “support” since joining over 3 months ago. I have had nothing but problems. I spent days and weeks trying to get a successful back up and finally gave up. I don’t recall ever being so frustrated with a service. Maybe the PC users have better luck with it. I’m on a Mac. I would never recommend Mozy.

“It is very much understandable why you guys feel!!! Mozy will soon raise from the ashes and give the best support that is every possible. For a new company like us. We need little more time to really get into the groove. We are all set to take the world by storm in 2009. 2009 will be a great year for us. Thanks for your faith in us.
Vamsi Krishna, Thursday January 08, 2009 @ 02:50 PM (PST)"
I’ve just fallen off my chair laughing hysterically. I too have been in Mozy hell for a week like many of you guys, with all the same sort of issues and then I read this!!!! Give me a break!!!!! Will someone please inform Vamsi of the following
1. We are now midway thru March 2009 – which part of 2009 are Mozy set to “take the world by storm”?
2. “For a new company like us” – well, Mozy has definitely been around for some years, so not all that new!
3. "Mozy will soon rise from the ashes” – loved that line! Even someone who works for the company admits they are in ashes!
4. “We need more time to get into the groove” – didn’t seem to need more time to learn how to take my money out of my account!
5. “Thanks for your faith in us”!!!!!!!!!!!!! I’m speechless!!!!!!!!!!!!!!

I"m having the same issues with mozy sucking…. except they aren’t being helpful to get my life’s work restored…. NEVER USE THEM

I’ve attempted to use Windows System Restore several times. It (Windows System Resore) has failed to successfully restore every time. I have Mozy Home installed on my system (Vista Dual Core 1.86 , 2 GB RAM). (I’ve never attempted a restore with Mozy). Does any one know if Mozy has a conflict with Windows System Restore?

Art, Windows System Restore is really not intended for backing up personal files. Yes, it can do it but it’s not meant to be used as a backup tool. It’s intended to roll back changes that occur to your system in the event you install an application or bad driver or something that messed up your operating system or settings.

Based on my experience with Mozy, no, they don’t do anything with Windows System Restore. They don’t backup system or registry files. I would venture to say they don’t even know what Windows System Restore is. I have never tried a worse backup product ever than Mozy! I was literally shocked to see how buggy and how poor the service really was.

Also, if you’re running Vista and you only have 2GB of RAM, you have two problems: 1) you’re running Vista, and 2) you only have 2GB of RAM.

I took the advice of a few others on this blog and tried JungleDisk. JungleDisk is AWESOME!! I haven’t had one problem with it, it’s cheaper than Mozy, and their support teams know what they’re doing. Every restore I’ve ever tried with JungleDisk has worked, where with Mozy, when I was evaluating it, I could never get a restore request to work successfully and their support guys are complete idiots off the street!

Best of Luck!

Is anyone else have as many problems as I am trying to restore files from Mozy? I ran into this thread trying to find some information and by the looks of things, it appears I’m not the only one.

If this many people are having this many problems, maybe it’s time to look elsewhere. This product still seems too buggy for prime time.

Karl

I’ve had a terrible time restoring from Mozy. All the promises to fix things in 2007 clearly have not been delivered on. It’s just like the software doesn’t work quite right.

I’ve written my own post about it if you are interested. http://blendedmusings.blogspot.com/2009/04/mozy-backup-getting-lost-in-cloud-bad.html and the story isn’t over. I’m still waiting to complete the restore.

Lukas, Mozy software NEVER HAS worked quite right. You could get 12-year olds to develop better backup software than this toxic garbage. Promises, Promises, Promises. I gave up on them long ago!

I sure wish I would have investigated mozy more. I saw the commercial and thought I’d give it a try. I knew there might be problems but I was thinking the issue would be getting back files – btw that seems to be most people’s complaint. But I wanted to give it a test anyway. Well mozy was making my first back up – had just got the free trial when suddenly my screen flashed and a whole bunch of files ON THE ACTUAL COMPUTER – showed 0 bytes! I tried to open them and sure enough nothing worked. This Online my acct said nothing was backed up. I kept trying but the program said there was nothing to restore. So I uninstalled mozy and closed my acct. I would have liked to experiment more but am afraid as I don’t want to wreck my computer. I recovered the files as I had things backed up on disks. Mozy’s support sent a lame reply saying they would like me to stay with them but I could cancel if I wanted to. I canceled, as mentioned above. STAY AWAY FROM MOZY!!!

Mozy is a VIRUS!! DO NOT INSTALL unless you want to completely screw up your machine and compromise your data. Backups don’t work, restores don’t work, the uninstall doesn’t work, and the application sends personal information to their website.

I repeat, DO NOT INSTALL MOZY! IT IS A VIRUS!

3 days now and mozy has not restored a single file and support just tells me to keep waiting

Like many others on this site (OVER 2 YEARS!!!) I have lost huge amounts of data when my hard disc crashed and the restore gave me maybe 50% back. Don’t take a risk on this awful product thinking that you are secure. It is a waste of money and confidence.

1.Re-installing/Upgrading the operating system.
2.Upgrading/Replacing/Rebuilt hard drive.
3.Plug/unplug external drive.
4.Using a different computer.

Why do they think we signed up?

I am getting more and more frustrated with the mozy software/interface. For instance, I am backing up my company data to their servers. Total approx 250G. The first 100 GB is backed up. But now…mozy is sitting there, freezing “communicating with servers” doing nothing. I restarted the service, the computer, and even took it that far to completely reinstall the mozy program. Same thing, mozy is STUCK!! ugh. I am seriously looking for another program for myself and my customers, this is simply too frustrating. Mozy support usually wants me to believe the problem resides on our side, while I know better.

I was having the same issue during uploads where the status window would say “Communicating with server” and all transfer rates drop and remain at zero. Talked to tech support and their suggestions did not help. I took a look at the log file and noticed this problem happened when Mozy attempted to upload a large file (ie 2+ GB). I split these files into smaller chunks and now the uploads are going great. Now, let’s see if I can restore……..

Ok guys, I figured it out myself. This is what I did:
- I cleared all the backup entries, started backup. Backup completed 0 files backed up.
- I selected approx 30% of the files to be backed up, started Mozy and things were looking good.
- Added another 30 %, and later the remaining files.
- Mozy backs up smoothly now!

Resumed: Mozy can be a pain, but since we hardly pay anything comparing to other services, it is worth while troubleshooting.

Mozy client has failed twice, causing data to be loss from my account. Their tech support claims they can see that my data is intact, but they can’t prove it. LOL And from reading this thread, restoring files from their site is a pain.

http://blackheron.ca/blog/2009/06/mozypro-is-greatexcept-when-you-need-to-restore-data/

I am a subscriber with a year paid for in advance (11 mo in). Evolving software for MAC and really poor customer service prevents this from being the safety net you need.

App loses preferences (mine reset lots of my folder choices) and had to reinstall then re-upload files.

BUT the proof is in the restore and it is definitely not as advertised. My external hard drive died June 6th. I am still downloading files from the site in an attempt to restore the drive. It takes forever, with multiple tries. The DVD’s I paid for ($100+) are incomplete. When I asked for support from their people, first operator’s advice was uninformed and boiler plate generic; second operator’s attitude was rude and information provided unhelpful and non-specific. Little exists on their site to help you try and DIY.

I am still waiting for a refund or resolution to my problems with this company. 30+ days is not acceptable for this. Losing a hard drive is nerve wracking enough but being subjected to disrespectful and snippy tech support during the meltdown is just a major deal breaker.

I’ve been waiting more than 37 hours for Mozy to email me the link for my restore files, which I need b/c my hard drive crashed. They say the system has just 23 files left, but they’ve been saying that for the last 15 hours. I’m hoping someone from Mozy might be reading this blog, as they should be, so I can talk with someone there who can actually get this moving. All Tech Support can tell me is the status of the restore.

I’m going to stay positive about the restore process, despite reading the issues everyone else has had, until I’m at that stage.

I just sent the following email to support@mozy.com after my disappointing experience with them. Hopefully others can learn from our mistakes.

I will be canceling my account after this terrible restore experience. I should have done more research before paying – namely, these two top hits on Google for “mozy restore”, the first of which describes my problems precisely:

http://www.marginnotes.net/2009/03/19/mozy-great-until-you-need-to-restore/

http://wonko.com/post/it_turns_out_mozy_isnt_so_hot_after_all

As I’ve found the hard way, a backup solution is only as good as its restore performance, and Mozy dropped the ball.

After two calls with tech support, who offered no real solutions and just suggested I try something else, I spoke with Steve in MozyPro sales and he acted as if it’s my fault that the client restore completely failed and that having 113 compressed DMG’s at 1.7GB each with my files scattered across them is a perfectly usable option for restoring a massive amount of data. Nevermind that they come with file names like restore_2009_07_17_16_40_787495.dmg and mount with names that are a completely different string of meaningless numbers. Which engineer came up with this naming convention?

I know the ins and outs of computers and I balked at the countless hours it would take to pick through these from the bottom up – I can’t imagine what a casual home user would think or do. The problems mount when you realize that dragging and dropping on a Mac completely erases the target folder instead of merging them, and that permissions have to be reset on everything or not all of it will copy. There is no way a normal home user could ever figure this out.

He then asked if I requested that my support call be escalated when the client restore didn’t work, as if every customer should know to do that automatically. Escalation should start with your tech support rep, not the customer! Steve’s tone was accusatory, condescending, aloof, and careless, as if this entire debacle is my fault or I should have done more. He might as well have been playing Tetris while dealing with a paying customer. He flatly refused to offer any discount on a DVD restore even though I have been driven to it by a complete failure of Mozy’s advertised free options. Insulting, to say the least.

Mozy has effectively held my data hostage until it extracted another $150 out of me for a DVD restore, which is the only option that really works for a large amount of data. None of this is advertised up front, of course.

We will not be signing up our 50+ small business and home clients throughout [location redacted] for Mozy – our choices have been narrowed down to Carbonite and CrashPlan.com after this terrible customer service experience. I have also posted a note on Facebook and Twitter for hundreds of friends who trust the opinions of tech-savvy people like me for relatively small decisions like this, as well as copied this email to the aforementioned blog post’s comments section in the hope that someone with some authority is paying attention:

http://wonko.com/post/it_turns_out_mozy_isnt_so_hot_after_all

Hopefully things will improve for your future customers because this has been nothing but disappointing.

Full disclosure: I work for a Canadian-based online backup service, backgroundbackup.ca. Our engine and feature set is extremely strong, our performance (in both directions) is solid, and we provide results-driven telephone and online support from right here in North America.

Anyway, we have an internal ‘make things right’ budget, to be used where we can to cover off the costs of getting folks better protected, especially when things haven’t been going well for them elsewhere. The budget isn’t unlimited, so we can’t fit everyone in – but every month there are additional spots made available.

If you’re interested, drop our program co-ordinator an email at makethingsright@backgroundbackup.ca, mention my name and this blog address, and we’ll see about getting you hooked up with a complimentary account that will accommodate your files (up to 50 GBs), and offers:

- Windows, Mac, Linux clients (that restore to the local PC very nicely, thank-you)
- Web-based restore, in case your system is gone/away, and
- offers a restore & deliver option direct from the data centre (nb – there are nominal charges for the shipping and the media you select/need).

Sean

I started using Mozy to back up my client accounting files for my small business as well as all of my personal files on my laptop. All in all it comes to less than 40 GB of data. Last week my hard drive crashed and had to be replaced. No problem, I assumed. I would just restore my files and all would be well. Nothing could have been further from the truth! Once my web restore was complete I was given 12 download files. Each one took about an hour to download and some came back with an error message telling me that they couldn’t be downloaded! I “chatted” with tech support and they suggested that they delete the first web restore request and put in another. Once that was done, it took me about 3 days to download all of the files and not one of my client accounting files was restored! The tech guys had the nerve to tell me that I obviously did not select those files to be backed up in the first place. Wow. I specifically selected each and every accounting file to be backed up when I configured my backups because that was the main reason I even purchased the backup system! And if that were the case, how is it that every other type of file was restored? Why would I choose every other file EXCEPT the accounting ones? Why would I have 3 versions of the same accounting program and not select ANY of the operating files to be backed up? I am APPALLED. I will NEVER NEVER use Mozy again and will tell everyone I know about this HORRENDOUS experience.

A small, fireproof save and a good external backup drive is all you need. I tried Mozy and agree with all of the above. I want my money back.

The inside of a fireproof safe can get plenty hot enough to damage a hard drive, and fires aren’t the only localized events capable of destroying data.

Who was the employee that said Mozy would rise from the ashes in 2009? Well, it’s 2009 and I experienced today the same crap as everyone else: Unable to restore my files. Mozy’s solution? Restore it to a different drive. Hello? How many 200GB drives do they think I have laying around? I bought a new exteral to backup my old external, and they’re not even giving me a solution as to why it won’t back up to it. I get error bdsclienterror2. It says it’s restoring, yet no files move. 0.0 bitrate.

It’s been several days and I have restored NOTHING!!!! I requested a web restore, but have not received my email to download from the web.

200GB of files GONE, and so is my money. I’m dumping these idiots.

Backups that aren’t really there. Unable to restore via app nor browser. “Support” is poorly trained, worthless. Mozy is a total waste of money. Watch me cancel. (*) I canceled.

I have never seen worse software in my life than this pile of S H | T!!! Do these people have any clue how to develop software?

We have two Macs in our home. For several months, Mozy backed up our files okay. Then the backup just stopped working on both computers. I have done several clean installs of Mozy to no avail. Their tech support finally elevated this to “level 2” so their engineers could work on the problem. They said they couldn’t say how long it would take to fix the problem. Three weeks later they still have not solved this and I have stopped hearing from them.

Same crappy software, same problem when you click Cancel…

The web upload manager works but you will play hell trying to get your files back. I have spent over a week trying to get my files back and still have only 6 gigs out of 26.

Go buy an auxiliary drive with back up software built in you will be much happier.

I’ve had it with Mozy! It doesn’t back up reliably and when I try to restore, it fails. Customer support is a joke, telling me “development” is working on it but that isn’t what I’m paying for. I thought I was paying for a reliable backup service that considered my data valuable. I am beginning to think they have 1 guy at this whole company, and he’s too busy answering the phone from all the PO’d customers to fix anything. This company is a joke!

It’s still not ready for prime time. I loaded the software 6 weeks ago…it failed 4 weeks ago with BdsClientError2 and 10 different techs have given minimal support to me…software still not working after reinstalls, sending numerous copies of the log files, and over 25 messages & chats (the hidden little fact that the Home version doesn’t come with phone support was a surprise). Until they get a solid product and a better support model, it’s time to move on to other software that works dependably.

Thanks God I find this blog.

I was about to go Home Unlimited, and started sending them emails to know a little more about their technicalities. I didn´t hear from them in days, I didn´t hear from them ever, so I decided to Google for “Mozy doesnt offer support” and found this amazing blog.

I was feeling cozy with Mozy Home free, but I wonder what would have happened when I really needed it, during a restore. Sorry, I´m dropping Mozy, I can´t afford such a risk.

I already installed Crash Plan, started backing the system up, and will be making restore test (1gb+ files) to see how fast it works.

Ok, now I´m fucking pissed. The Mozy soabs are writing here when they really should be answering our emails, or have these posts on their own website. They are trying to do damage control over here. Cheap can be expensive, please watch out.

Agustin.

I hope everyone knows that within the last year, at least half of Mozy’s operations moved to India. I remember back when I could talk to English-speaking Americans for support, and support was quick and on-the-ball. Now, however, support is terrible and incredibly hard-to-understand. And they seem to take days to get back to you when you e-mail them.

After this last restore is completed on my home PC, I’m done with them.

Mozy doesn’t respond to email now. But if you go online, you’ll see glowing reviews still. Is this a failure of the Internet, when good reviews mask current problems?

I just installed mozy on four machines – 3 xp pro, 1 vista home premium. And I’d like to confirm that mozy does not work on vista. At first, I get periodic freezes (not BSOD, but computer will completely freeze – including display of clock) – 1-2 times a day. Then the frequencies increased. Then just today, I can’t even log into windows. I had to go to safe mode, disable mozy, before I can log into normal mode. First thing I did was to uninstall mozy. My computer is happy again…

I also chatted with some guy on mozy about it – and told him I am done with mozy on vista and asked for refund. He says he’ll open a “ticket.”

Just installed Mozy an started a backup. It crashed my whole system! I uninstalled and am back to normal, thank GOD!

WARNING: DO NOT INSTALL MOZY! THIS PRODUCT IS AS BUGGY AS HELL!

I had something strange happen the other day and that is a file that is part of my Mozy backup got changed to an older version. Don’t know for sure how it happened, but am wondering if it could have been Mozy by mistake.

Also, after reading this blog I’m completely freaked out at the thought of relying on Mozy to actually come through when it comes to a restore. Damn, I thought I was doing the right thing with Mozy and now I’m not so sure.

I have had the exact same problems restoring but without the advantage of a computer background. It has been over a week and still don’t have most of my data restored. It is very frustrating when you can’t talk to anyone and all I get is that a technician is working on the problem.

Has anyone had problem with their computer freezing up after installing mozy? My computer froze after installing Mozy. I took it in and had a technician remove Mozy so I could get my computer back. He said Mozy was a known virus and not to install it. I wish I had known that before. It cost me $75. Mozy should pay the bill.

Mozy is a scam!

Simply put, stay the hell away from Mozy. 12 hours and still no access to one little file. I need this file yesterday! I have used restore services that I could instantly restore my file, Mozy is nothing but a run around. I will not renew my service with them and urge anyone and everyone who needs there files to go elsewhere. What a complete and utter mess!

I actually found the backup client to by flaky from time to time but I put up with it for the price. Long story short, lost a client’s whole Outlook pst file when Mozy could not get it back. To my disgust, I find myself suddenly overseas with support. I ultimately request 3 level 3 escalation, none of which do I ever hear anything back on. They left me to twist in the wind. Luckily, the client in questions was and extremely cool/calm person and didn’t freak on me. I have many clients who are anything but cool and calm and this could have been an incredible catastrophe in that case. Good bye and good riddance Mozy.

Have had problems downloading and the customer support response time is a joke. I am so close to jumping to another service.

I switched to JungleDisk and have not looked back. JungleDisk worked perfect first time and have not had problem with restore. I could never get Mozy to restore properly.

Goodbye Mozy, you product is very very bad.

I’m so upset that I didn’t see this blog sooner. Luckily, I only paid for a one month subscription. It seemed to back up just fine. Took me just over 2 days. Kind of long, but I could deal. I’m trying to restore (just started about 45 minutes ago) because I changed my OS. I hope it works, I didn’t have all that much to back up, anyway. I’ll be so upset if it doesn’t work because, from what I know, itunes does not hold your purchases and that will be, at least, 100 dollars down the drain. Not to mention all the other documents and pictures I have. I would have used CDs, but my CD rom doesn’t read blank CDs suddenly. If Mozy is as bad as this blog makes it seem, well, I don’t see how Mozy is still in business.

I’ve been trying to restore an important document for days but Mozy keeps failing every time I try. And no one answers the phone at Support. The company is pure SHIT!!

I signed up to be an affiliate for Mozy and tried it out for the first time last nite. It gave a Windows blue screen of death when I started a backup. Very disappointed!! Any suggestions on an alternative that I can resell and affiliate with would be great!!??

Thanks,

JonaTech
http://www.jonatech.com

I thought this was the perfect solution to migrating all of my files to a new computer. Instead, I’ve spent 2 weeks – yes, 2 full weeks now – trying to restore my files. The time it takes to restore files is generally a few days for the amount that I have. I am not able to sit at my computer and monitor the little green progress bar for 48 hours straight, so undoubtedly when I leave the computer, when I come back I have a “connecting to server” message. Is my restore starting over again? I just don’t know.

I also went the web restore method – I am currently killing time while waiting for those files to download for the second time (the first time they wouldn’t open in my unzip program). We’ll see if I can even get the content onto my computer. If I do, I was told by support that I will have to manually move each file to the location that I’d like it to be in on my computer. So much for the selling point of automatically restoring files to their original location (this perk only applies to the desktop restore option – which I think we’ve established just doesn’t work.)

I would have been better off taking a few days and transferring everything via a flash drive, back and forth from old to new computer. It would have taken a long time, but couldn’t be nearly as frustrating as dealing with this mozy restore.

Because of an irritated email to Decho an EMC company.

That they are screwing up!

To are working harder at the moment of solving there problem’s!

Well, I just bought a new computer and tried to transfer my data from my old computer to my new. What a mess!!! Do not, I repeat do not consider Mozy as a viable backup system. My restore has hung up half way thru and the tech suppport folks do not have a clue. Run as fast and as far as you can from this backup system. I will be asking for a complete refund and if that doesnt come about i will be seeking legal action against this charlatan!