Dear startups: I know you think your new company is important enough that everyone wants to hear about it all the time, and I know the marketing folks tell you that email newsletters are a great way to keep new customers from forgetting you exist after they sign up, but you’re wrong and they’re lying.
When I sign up to try out your new web app or download your software, giving you my email address is an act of trust. Every signup form these days goes out of its way to make it clear that email addresses won’t be shared with or sold to unsavory characters; everyone knows that’s evil. But when I give you my email address, I’m also trusting that you won’t send me email I don’t want to receive.
There’s nothing inherently evil about email newsletters, but if you don’t allow me, during the signup process, to opt out of receiving your newsletter, you’ve betrayed my trust.
It doesn’t matter if the newsletter contains an easy one-click unsubscribe link; by assuming that I want to receive it and by not explicitly offering me an opportunity to opt out, you’ve guaranteed that I will instantly regret having signed up when I see your newsletter in my inbox. You’ve also guaranteed that I’ll mark your newsletter as spam in Gmail.
Comments
disposable email addresses
the disposable email address feature of yahoo! mail is awesome for signing up for things.
It's a fine line
It’s a fine line … I hate receiving a newsletter every week from a startup, especially if there’s no one-click unsubscribe link. (“Reply to unsubscribe” is not an adequate solution.)
But at the same time, there have been several occasions when I was really glad to be reminded of a site I had otherwise completely forgotten about.
Without thinking too hard, a good balance is probably one reminder e-mail a couple of weeks after the user creates their account if they haven’t logged in.
I love TOS "I accept!" checkboxes linked to a textarea with 4 readable lines and the content is a mile long
Sign up forms are pretty much bullshit, anyways. The biggest problem I have with them is you have to sign up to demo whatever they’re schleping. Why can’t I play with it first (even if it’s reduced features/functionality)? If I like it, then I can sign up. Hell, if your app is good, the demo will sell it for you and you’ll have more real users, rather than registered users.
I’ve always thought the option should be to opt-in as well.