They had $800 of mine. Not theirs, mine. They agreed to this. They were also under the impression that a check had been sent to me in the mail. After countless hours talking to many people and redundant explanations of “we will launch an invesitgation”, I eventually get told that there was in fact a glitch with the system and a check had never been sent despite being told firmly the exact opposite by many different people.

They had it for well over 30 days past due, but I forget exactly how long.

I am in this exact same situation, and trying to figure out how to contact the “Research” department after sending my fax, to even verify that they are working on it. $1800 withdrawn from my external account, a month after the loan was paid fully and closed. Countless calls to every department, none of whom know anything about any other department, and none of whom can return my money. Amazing.

Supposedly I will receive my refund check soon. But I don’t know yet.

This bank is just retarded.

So is anyone able to file a class action lawsuit? I don’t have the funds to hire an attorney, but I will support anyone who can.

I am dealing with the same thing with chase. I had WAMU and had a business attempt with them 4 years ago and my business went under. I had a debt with WAMU for about 1k. They sold the debt and it was not in their records anymore when I tried to address it. Chase comes along and buys WAMU and now, 4 years later pulls money from my new chase accounts and old WAMU accounts. I got no notice or anything, just woke up to a negative balance because they withdrew money from my account to zero with no notice.
I went in to a branch and they called the 800 number and I was told that Chase has the right to collect on debt that they bought. I responded, this debt was sold by WAMU and I settled it with a third party. The rep states that they bought it back and withdrew the money and they can do that. I asked to speak to a manager and he refused to give me her info and said I can leave a voicemail and she will call back eventually. I refused and he said thats all he would do. i got off frustrated with the scripted responses.

I just researched found this FDIC law that protect against this. It states that banks cannot make UNAUTHORIZED EFT. It is put in place to protect us from this type of thing. I am going to go thru the motions of contacting chase and then find an attorney. Everyone can print this and take it to an attorney and we can fight back. Here is the link http://www.fdic.gov/regulations/laws/rules/6500-1350.html

Look under the last definition as unauthorized EFT. It also covers how banks owe you interest on how long they had your money.

And Chase’s “interpretation” of life of loan is so bogus. That is a factual term. It didn’t say “intended life of loan,” it said “life of the loan.” Just because something is intended to be one length, and that is not the case, the term was the actual Life of the loan. Also, if you have the letter showing that it was satisfied, that puts chase in direct violation of unauthorized EFT, since they acknowledged that it was already satisfied.