Carbonite responds

Tuesday January 30, 2007 @ 08:53 PM (PST)

I finally got a response from Carbonite courtesy of their VP of Marketing, Swami Kumaresan. Looks like my email got lost in a spam folder and they didn't realize it until they found the blog post. Oops.

Ryan,

Our PR firm found your blog post about Carbonite and let us know. I then looked and found your email to David in the spam filter, sorry about that. David is traveling and asked me to reply on his behalf for now. But I've cc:ed him and I'm sure he'll respond as soon as he gets a chance. To answer your questions below:

  1. Vista will be support later this week.
  2. You're right - we're cleaning up the site and the UI.
  3. This is also on the To Do list and should be complete in the late spring.
  4. You're right about why...but good suggestion. I'll take this up with our product manager.

Again, sorry you didn't get a reply. We do try to reply to everyone, but spam filters and very hectic schedules can get in the way.

Regards,

Swami Kumaresan
VP, Marketing
www.carbonite.com

I didn't expect a response at all, so it's gratifying to hear that Carbonite is listening. It's even more gratifying that they seem to care about my suggestions.

I've got subscriptions for both Mozy and Carbonite now, so I'll keep an eye on them both and see how things shape up.

Comments

I think youre still right, carbonite feels like a pansy-ass solution, including this pansy-ass excuse for not answering your email.

But, I will say this: Carbonite's website is cool, with those neat frog people cartoons. Mozy's website looks more professional, but it goes overboard on that with the corporate-speak matrix comparison thing that makes it look like they've already sold-out to the man. I'm really sour on that kind of thing right now, largely because everything cool that goes corporate starts to suck. Just take a look at how yahoo has screwed all of us old skool flikr users.

keep the frogs and don't change the websites. And don't go corporate on us. But do respond to emails, or else you will look like pansy-asses.

You like the frogs? Wow.

And give me a break about Flickr. "Oh noes! I have to create a Yahoo account! Oh noes! I can only have 3,000 contacts! Oh noes! I can't have more than 75 tags per image!"

Crybabies, all of you.

From what the chart indicates, it's a superior product, but there are numerous grammatical and spelling errors. They arbitrarily conflate software and hardware platforms to inflate their own figures, cite a medium-resolution photograph as 500MB, and claim synchronizing a 500 page text document would take hours. :-/

That was the most stupid comparison I've ever seen, not to mentions it is full of errors. If something it made me wanting to try their (Nettmass') product even less.

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